Help

Getting Diagnostic Logs

If you are experiencing a problem with Chordle, but the app does not crash as a result of the issue:

  • Open Chordle and do what you normally do to reproduce the problem
  • Open the settings pane
  • In the Logging and error reporting section, tap the Send log report button
  • A preview of the log will be shown — tap Send Log Report to send it directly to us for investigation

If you prefer to review or share the logs manually, you can instead tap Copy logs to copy them to the clipboard and paste them into an email to info@chordle.com.

We may ask you to provide additional information about the problem you’re seeing, including changing the Log level dropdown to “Verbose” and sending us the logs again after reproducing the problem.

Screenshot of the Logging and error reporting settings section with the Copy logs button next to a “Copy current logs to the clipboard” label

Hangs or crashes

If Chordle hangs (stops responding) or completely crashes (the window disappears) the next time Chordle starts up you will see a prompt asking if you want to send the crash report to us. Please tap “Yes” to send the crash report and it will automatically be sent to us for investigation. You can opt out of this, but can change your mind later in the Logging and error reporting section of the settings pane.