Importing/exporting
Can I import a song from a PDF?
Not directly. PDFs are a special kind of file and don’t translate well into “raw unformatted text” that Chordle can import. The best thing to try is to highlight the text in a PDF viewer, copy it, and paste it into a new song in Chordle. If the text ends up mangled, then the PDF has been produced in such a way as to deliberately prevent converting it into another format.
Song presentation
How can I browse my song library while playing a song?
On a wide enough window the song player appears alongside your song library, so you can keep browsing and searching while a song plays, with nothing to open. If you’re in full screen, tap the reveal button in the top left of the player to bring the library back without leaving full screen.
If you know which song you want, use quick search to find and play it.
When I paste text into a song, the chords don’t line up
Text copied from Word is usually spaced using a proportional font, so the chords lose their alignment when they land in Chordle’s editor. Use the Paste and realign chords option on the editor’s Paste button to rebuild the spacing so the chords sit over the correct words again. See pasting chords from Word and other sources.
Why do my songs contain hyphens?
When chords are positioned closer together above lyrics than there is available space in the lyrics themselves, Chordle sometimes needs to break words apart to make room. By default it inserts a connecting line (hyphen) across the gap to show the split text is still one word. This is Hyphenate mode.
If you’d prefer Chordle to leave your lyrics untouched and instead shift the chords rightward to avoid overlapping, you can switch to Move chords mode in the song presentation settings. See chord overlap mode for details.
Song keys
When I change the capo position for a song, the song keys are not changing
Chordle can show songs with or without capo transposition. Check that your settings show capoed chords.
When I change the key of a song, the chords don’t look like they’re in the right key
Make sure that you have the correct written notation kind set in the song by editing it. If the key is incorrectly set there, you can correct it by changing the key there and then saving the song.
Chordle infers the correct key when a song is pasted in, so you could also cut and re-paste the song text to have Chordle re-infer the key and notation kind.
Your Chordle account
What is a Chordle account?
A Chordle account is how you own a Chordle subscription and use it on your devices: up to 10 with Chordle Plus, or 5 as a group member. There’s no new password: you create it by signing in with a Google, Microsoft or Apple account at subscriptions.chordle.com. It’s free to create, with no card needed.
Your Chordle account holds:
- your Chordle Plus subscription, if you buy one
- the groups you run or belong to
- your Chordle Drive library and the devices that sync it
You only need an account for Chordle Plus, Chordle Drive and groups. The free plan and store purchases work without one.
I’ve used Chordle for years. Why can’t I sign in to the Chordle site?
Chordle accounts are new, so if you’ve been using Chordle for a while you won’t have one, and there’s nothing to sign in to. Older versions of Chordle never had an account, so an old email address that no longer works won’t cause problems.
If you bought Chordle in an app store (e.g. the Microsoft Store), your purchase belongs to that store account. It keeps working and keeps updating with no sign-in, and you don’t need to change anything.
You only need to sign in if you want a cross-platform Chordle Plus, Chordle Drive or a group. Signing in with Google, Microsoft or Apple creates a new Chordle account; any email you like will do.
Which account should I sign in with?
Any one you like, but always use the same one. Your account is tied to the exact sign-in you used to create it, so signing in with a different Google account, or with Microsoft instead of Google, gives you a separate, empty Chordle account.
After buying or joining a group on the website, tap Open Chordle on the page you land on. It signs the app in with the account you just used, so you don’t have to pick it again. If you sign in from the app yourself, go to Settings > License > Sign in and choose the same Google, Microsoft or Apple account and email.
Is my Chordle account linked to my Microsoft Store or Google Play account?
No. Store accounts are separate and aren’t linked to a Chordle account. A store purchase stays with the store account that bought it, and a Chordle subscription stays with the Google, Microsoft or Apple sign-in you used on the website. Using the same email for both doesn’t connect them.
Can I change the sign-in on my account?
Not yourself yet. If you need to move your subscription to a different Google, Microsoft or Apple sign-in, contact us and we’ll help.
How do I download or delete my data?
Sign in to your Chordle account and open Profile. Download my data gives you everything we hold about your account as a file. Delete my account shows what will be removed and closes your account straight away. Any Chordle Plus or group subscription you pay for is canceled first, so you won’t be charged again. If it can’t be canceled, nothing is deleted. Payment records are kept for tax, without your name or email.
If you’re the only admin of a group other people are still in, make someone else an admin first. If you pay for a group that other admins are in, its subscription is canceled too, and one of them needs to restart billing on the group’s billing page before the paid period ends. A Microsoft Store or Google Play subscription is managed by the store, so cancel it there.
You can also start deleting your account from the app, in Settings > License > Delete account, which opens the same page. After your account is deleted, the app signs out the next time it starts. If Chordle is still signed in on another device, close and reopen the app there, or sign out from Settings > License.
Licensing
How do I unlock Chordle?
There are two ways to unlock Chordle:
- Chordle Plus is bought on chordle.com and belongs to your Chordle account (the Google, Microsoft or Apple sign-in you use to buy it). Sign in with the same account in the app on any Windows or Android device and it’s unlocked there too, with Chordle Drive included.
- Store purchases are bought inside the app through the Microsoft Store on Windows or Google Play on Android. The store manages them (we can’t see purchase details) and they unlock Chordle on that platform only.
How do store licenses compare with Chordle Plus?
| Store purchase | Chordle Plus | |
|---|---|---|
| Unlimited songs and set lists | Yes | Yes |
| Platforms | The store’s platform only (Windows or Android) | Windows and Android on one account |
| Sync | Your own OneDrive or Google Drive | Chordle Drive, plus OneDrive or Google Drive |
| Where you buy and manage it | Microsoft Store or Google Play | chordle.com |
Store purchases keep working on their platform. See pricing for current prices.
How do I move from a store license to Chordle Plus?
- Buy Chordle Plus on chordle.com, signing in with Google, Microsoft or Apple. If you have a store purchase, the app’s Settings > License page also has a card to get you there.
- Tap Open Chordle after you’ve paid to sign the app in with the same account.
- Cancel your store subscription yourself. Buying Chordle Plus doesn’t cancel it, and you’ll be billed by both until you do. Cancel it in your Microsoft account or in Google Play subscriptions.
Your songs and set lists stay where they are. Turn on Chordle Drive to keep them in step across your devices.
Is there a limit on how many songs I can have?
There’s no limit on the number of songs and set lists you can add. What you can store is limited by:
- Your device’s storage. Your library is kept on each device so it works offline on stage. A typical song takes a few KB, so even a very large library fits easily.
- Your cloud storage limit. Chordle Drive, OneDrive and Google Drive each have a storage limit, though songs take up very little of it. If you reach the limit on Chordle Drive, contact us.
Can I install Chordle on multiple devices?
Yes. With a Chordle account, the app can be signed in on up to 10 devices with Chordle Plus, or 5 devices as a group member without it. Each device you sign in on counts once, however often you use it. If you reach the limit, open Devices in your Chordle account and Remove one you no longer use.
With a store purchase, that store’s policies apply:
- Windows (Microsoft Store): the store allows up to 10 devices. Sign in to the Microsoft Store on all your Windows devices with the account you bought with, and the purchase applies automatically.
- Android (Google Play): sign in to Google Play on all your Android devices with the Google account you bought with, and the purchase is available there, subject to Google Play’s policies.
If I bought Chordle on Windows, do I get the Android version as well?
Not with a store purchase: a Microsoft Store purchase doesn’t unlock the Android app, and a Google Play purchase doesn’t unlock Windows. If you use both platforms, Chordle Plus covers Windows and Android with one subscription, with Chordle Drive included.
Can I try out syncing/adding more songs without paying for Chordle?
No. The free plan includes up to 10 songs. A store purchase, Chordle Plus or a group seat adds unlimited songs and syncing.
What happens if I stop paying for the subscription?
If you stop paying, your library shows only the first 10 songs, and set lists without those songs are hidden. You can still play what’s showing, but not any songs beyond the first 10. If you resubscribe, your full library comes back.
Chordle Drive
What is Chordle Drive?
Chordle Drive is Chordle’s own sync service, included with Chordle Plus. It backs up your songs and set lists and keeps every device you sign in on up to date, much faster than OneDrive or Google Drive. See setting up Chordle Drive.
Can I keep using OneDrive or Google Drive?
Yes. You can sync with Chordle Drive, OneDrive and Google Drive at the same time, for example to keep a second copy of your songs somewhere else. See syncing with the cloud.
Do group members get Chordle Drive?
A group gives every member the group’s shared library and unlimited songs. A member’s own personal library syncs with Chordle Drive only if they also have Chordle Plus; otherwise they can keep using OneDrive or Google Drive for it.
Groups
What is a Chordle group?
A group gives your band, choir or church team one shared library, named after your group, that syncs to every member’s devices. An admin pays for the group, and every member gets unlimited songs without buying anything themselves. Members keep their own personal library separately: joining a group never mixes your own songs in with the group’s.
See running a group and joining a group.
How do seats work?
Each person in the group takes one seat, admins included. A pending invite holds a seat until it’s accepted, canceled or expires. Admins choose the number of seats and can change it any time from Billing & seats. The price per seat goes down as the group grows: drag the slider on the pricing page to see what your group would pay.
What can members, editors and admins do?
- Members can view and play the group’s songs and set lists.
- Editors can also add and change songs.
- Admins also manage members, invites and billing.
A group can have more than one admin, so billing can still be sorted out if one of them leaves.
How does the group free trial work?
New groups are free for 30 days, with no card needed to start. Invite people, build the library and try it at rehearsal. Before the trial ends, an admin chooses Set up billing on the group to keep it going. The group’s page shows how many days are left.
Do I need a Chordle account to join a group?
Yes, but it only takes a moment. When you open your invite or join link you sign in with Google, Microsoft or Apple, which creates the account if you don’t have one. It doesn’t have to be the email address the invite was sent to.
How do I leave a group?
Ask one of the group’s admins to remove you from Members. The group’s songs and set lists are removed from your devices, and your personal library isn’t affected. An admin can invite you back.
What happens if a group’s subscription ends?
The group’s songs and set lists are removed from members’ devices, and anyone without Chordle Plus or a store purchase goes back to the free plan. Members’ own songs aren’t touched.
The group’s library is kept for two months. If an admin restarts billing on the group’s Billing & seats page in that time, Chordle offers the group’s library again on members’ devices, and the songs come back when they sync it.
How do I delete a group?
Any admin can delete a group from the bottom of its Billing & seats page by typing delete to confirm. Everyone is removed from the group and its songs and set lists leave their devices, so make sure that’s what you want: it can’t be undone. If the group has a subscription, it’s canceled first and no more payments are taken.
Billing, canceling and refunds
What currency am I charged in?
Prices are in US dollars and include any sales tax or VAT that applies, so the price you see is the price you pay. We take payments through Lemon Squeezy, so your statement may show their name. Chordle never sees or stores your card.
Where do I find receipts or update my card?
Sign in to your Chordle account and open Plan and billing (or, for a group, Billing & seats). Manage billing opens Lemon Squeezy’s secure portal, where you can update your card and download receipts. Receipts are also emailed to you after each payment.
How do I cancel?
Open Manage billing as above and cancel there. Canceling stops the next payment, and you keep everything until the end of the period you’ve paid for. For a group, any admin can cancel.
Store purchases are canceled in the store instead: your Microsoft account or Google Play.
Can I get a refund?
Yes, within 14 days of any payment for Chordle Plus or a group. Email info@chordle.com from the address on your Chordle account, tell us which payment, and we’ll refund it in full.
The store handles refunds for store purchases: see issues with purchases.
What happens if a payment fails?
Nothing stops straight away. Your account shows the date you need to update your card by, a week after the payment was due. Update it from Manage billing and everything carries on. If that date passes without a payment, the subscription ends and Chordle goes back to the free plan, as described above.
Updates
Checking for updates on Windows (Microsoft Store)
Open the Microsoft Store app, go to Downloads and choose Check for updates to see if there’s an update for Chordle.
Checking for updates on Android (Google Play)
Open the Play Store app, tap your profile icon, then go to Manage apps & device > Updates available. If auto-update is on, Chordle updates itself.
Using other platforms
Which platforms is Chordle available on?
Chordle is available on Windows (via the Microsoft Store) and Android (via Google Play). You can sync your songs and set lists across platforms using Chordle Drive, OneDrive or Google Drive. See cloud syncing.
Can I use Chordle on Linux, ChromeOS or via Wine?
No. Chordle is only available from the Microsoft Store (Windows) and Google Play (Android), and those stores manage the purchases.